• Breaking News

    Monday, August 1, 2016

    Cebu Pacific’s official statement regarding their slapped Cabin Crew

    On July 30, a disruptive incident occurred on Cebu Pacific flight 5J 955 Manila - Davao. A Cebu Pacific Air lead cabin crew named Madel Ty reveal the incident on Facebook when a passenger slapped the face of her fellow cabin crew after declining to stow the passenger‘s baggage accordingly.

    On Monday, Cebu Pacific has issued their official statement regarding the incident. 

    “CEB Statement - Incident of Disruptive Passenger Behavior (as of August 1, 2016; 5:00PM)

    Cebu Pacific (CEB) is investigating an incident that occurred on flight 5J 955 Manila – Davao last July 30, 2016, in which a passenger assaulted one of the members of its Cabin Crew.
    The passenger in question had expressed dissatisfaction, prior to departure, at having to stow their baggage appropriately as requested by the Cabin Crew member. The Cabin Crew member then assisted the passenger in stowing the baggage in the overhead bin. Stowing cabin baggage in the overhead bin or under the seat in front of the passenger is a safety requirement mandated by the Civil Aviation Authority of the Philippines (CAAP).

    Following arrival in Davao and upon disembarkation from the aircraft, the passenger physically assaulted another member of the Cabin Crew byslapping her on the face.

    CEB wishes to clarify that its Cabin Crew’s primary duty is to ensure the safety and security of its passengers onboard the flight. Cabin Crewmembers are ready to assist passengers in carrying and properly stowing hand carried bags during boarding and deplaning, as necessary.

    Separately, CEB is providing full support to the assaulted Cabin Crewmember, who is now considering filing charges against the passenger.

    CEB will always fully support its staff when they have been subject to abuse, physical or verbal, from disruptive passengers. Actions that CEB will consider will be to refuse carriage of the passenger on any future CEB flight, along with legal support to its staff member if charges are deemed appropriate."

    (Source: https://www.facebook.com/cebupacificairphilippines)

    The cabin crew decided to file a case against the passenger after the incident as it is a criminal offense under the law to intimidate or assault flight attendants under Republic Act 9497(Chapter XI, Section 81, Clause 9).

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